Quality and Safety at sweet prices.

F.A.Q.

Before the trip

1 - Will my vehicle be shared or is it private? All reservations are for private transfers and your party will be the vehicle’s only passengers. This means no queues, no waiting for other passengers to arrive and no additional stops, no shared transfers. 2 - I am traveling to an airport in which you offer service, but I do not see an option for my final destination. Sweet-Transfers.com has hundreds of drop-off locations on file and is constantly adding more. However, if you are unable to locate yours within our booking system, simply fill out a Quote Request . We are nearly always able to provide service to your destination and can generally supply you with a quote within 1 working day. 3 - Extra fees for credit card payments? No, we never charge any additional fees for online credit card payments. The price you see is the price you pay . 4 - How much luggage is my group permitted? Our standard luggage allowance is 1 bag or suitcase maximum per passenger. Please ensure that you book a large enough vehicle to accommodate your group and luggage. If a large enough vehicle is not reserved you may be required to pay the cost of a second vehicle upon arrival . 5 - I am bringing extra luggage, sports equipment or irregularly sized items. If you have special requirements please fill out a Request . We can generally respond to your Request within 1 working day. 6 - Traveling with children? The majority of our vehicles are adapted for child seats. Sweet-Transfers.com takes the safety of all its passengers and especially that of children very seriously. Even after your booking is complete, you can send a request and specify how many baby and/or booster seats you would need. 7 - My group will be traveling with a baby buggy. Can you accommodate? Yes, we can accommodate space for folding buggies and strollers. Children and infants count as 1 passenger when calculating vehicle size and are also permitted 1 piece of luggage (or folding buggy) plus a handbag. 8 - Traveling with Pets? If traveling with pets, please fill out a Request form. We can generally respond to your request within 1 working day. 9 - Will I be dropped-off and picked up directly from my hotel or private address? Yes. All our private transfers will deliver your group straight to your hotel or private address and will conveniently collect you from the same point for your return journey. In case of a collect at a different address, inform your driver. Additional cost may apply. 10- Can our group make an additional stop to collect keys to our apartment or villa? Yes. We permit brief stops (15 minutes max) for key collection only. Keys can only be collected in the same town or resort as the group’s final destination. 11 - I will need a company invoice. Can you provide me with one after purchase? Yes. Please contact Customer Service and we can provide you with an invoice.

1 - What do I need to bring? You will need to bring a printed copy of your emailed Booking Voucher with you to present to the driver upon arrival. Drivers will need to keep a copy of your Booking Voucher for their records. Also, don’t forget all your other travel essentials such as a passport, mobile phone, travel adaptors and plane tickets. 2 - Where will the driver meet my party? Where is the meeting point? From the airport: Specific details for where to meet your driver are provided on your Booking Voucher. In most cases, the driver will be waiting in the arrivals hall, after your party has collected their luggage and cleared customs. He/She will be holding a sign with the Lead Passenger name provided to us at the time of booking. To the airport: If you are being collected from a hotel, the driver will meet your group in the hotel’s main lobby. If you are being collected from a private apartment or villa, please have your group waiting out front at the scheduled pick-up time. In other cases, please provide us with an address and specific details (plaza, square, landmark, etc.) of where you would like your group to be collected during the booking process. 3 - How long will the driver wait for my party at the established meeting point? Your driver will be monitoring your flight arrival time and will wait up until 1 hour after your flight has landed. If a member of your party gets held up at baggage claim or customs, please send one of your group members to meet and advise the driver. For transfers to the airport, the driver will wait a maximum of 20 minutes after the pre-arranged pick-up time. If you fail to contact the driver within these established time limits, you may be left without recourse and the payment is due in full. 4 - What if my flight is delayed? All our drivers monitor your flight status to make sure you are collected on time, regardless of any minor delays your flight may experience. If your flight number changes, is rescheduled or experiences major delays (more than 2 hours) please call your driver provided on your Booking Voucher. 5 - What if I can't find my driver? In the rare case that you cannot locate your driver, please call the driver number provided on your Booking Voucher and our Customer Service team will immediately assist you. Keep in mind that we do not consider drivers to be late until 10 minutes after the scheduled pick-up time to account for any unforeseen traffic or minor delays. 6 - My travel details have changed. Can I modify my transfer details? Yes. You may make changes anytime up to 24 hours before your scheduled transfer by sending an email to our Customer Service team. Modifications may be subject to approval by our local drivers and you will be responsible for the payment of any increase in the transfer price that results from the modification of the service. 7 - I no longer need a transfer. Can I cancel my booking? Yes. Transfers can be cancelled (only fees from Paypal will not be refund) 48 hours before the day of your first scheduled transfer. If you cancel your booking between 48 and 24 hours before the day of your first scheduled transfer, your deposit will not be refunded as defined in our Terms and Conditions. 8 - I have paid for my booking but have not yet received my Booking Voucher. Booking Vouchers are processed quickly and sent shortly after receipt of deposit payment. However, please allow up to 4 hours for our Customer Service team to process your booking and send your email confirmation, as we need to select the driver who will be assigned to you. If you haven’t received your Booking Voucher but feel that you should have, first be sure that our email hasn’t inadvertently been sent to your Spam/Junk email folder. You may also send us an email to our Customer Service and include the email address where you would like us to resend the Booking Voucher.

How can I pass on my thanks, comments or suggestions? Shortly after your trip we’ll send you a brief questionnaire where you can let us know how your trip went as well as offer us any suggestions or ideas for the future. You can also send us an email anytime to our Customer Service .