Frequently Asked Questions – Private Airport & Ski Transfers

Frequently Asked Questions Do you operate all year round? Yes. We provide private transfers throughout the year, including airport transfers, business trips, summer holidays and winter ski transfers. Before the trip Vehicles & Service • Is my transfer private or shared ? All transfers are private. Your group will be the only passengers in the vehicle. No sharing, no queues and no additional stops. • Can't find your destination online ? Don't worry! We add new locations every day. Simply submit a Quote Request, and our team will usually send you a personalized quote within one working day. • Are there credit card booking fees ? Never. The price displayed is the final price. We do not add hidden credit card fees. Luggage & Special Items • What      is      the      standard      luggage allowance ? Each passenger is allowed one standard suitcase or bag. Please pick a vehicle that fits your entire group and luggage count comfortably, as sourcing a second vehicle at arrival due to lack of space will incur extra costs. • Can   I   travel   with   skis,   snowboards   or bike boxes ? Yes. Skis, snowboards and bike boxes are welcome. For oversized equipment or extra luggage, please contact us before booking so we can recommend the most suitable vehicle. Family Travel • Do you offer baby or booster seats ? Yes. Baby seats and booster seats are available upon request at booking. • Can I bring a baby buggy ? Yes. Folding buggies and strollers are welcome. Infants count as one passenger when calculating vehicle capacity. Routes, Stops & Invoices • Is it a door-to-door service ? Yes. We drop you off and pick you up directly at your hotel or private address. If your return pickup address changes, please notify your driver (extra fees may apply). Airport Arrivals & Transfers Arrival & Meeting Points • Where do I meet my driver ? At the airport: Look for your driver holding a sign with your name in the arrivals hall, right after customs. From an accommodation: The driver will meet you in the hotel lobby or directly outside your private villa/apartment. • How long will the driver wait for me ? We provide 60 minutes of complimentary waiting time for airport arrivals and 20 minutes for departures from hotels, resorts and private addresses. If you experience delays, please contact your driver as soon as possible. • What happens if my flight is delayed ? We monitor all incoming flights in real time. If your flight is delayed, your pickup time will be adjusted automatically. Changes & Cancellations • Can I modify my booking ? Yes, you can make changes up to 24 hours before your trip by emailing us. Please note that modifications depend on driver availability and may alter the final price. • What is your cancellation policy ? • 48+ hours before departure: Deposit refunded (excluding transaction fees). • 24 to 48 hours before departure: Deposit retained according to our booking terms.