Terms and Conditions.

Terms and Conditions. 1. Contract & Services Service Provider: Sweet-Transfers provides premium chauffeured car and limousine booking services. The transportation contract is legally binding between the Client and Sweet-Transfers. Flat-Rate Pricing: Fees are calculated based on vehicle class and distance. We do not charge extra for different addresses within the same city limits. Pickup Signs: Your driver will meet you at the terminal or address holding a sign with the Lead Passenger’s name. Please ensure you have a copy of your Booking Voucher ready. 2. Online Bookings Deadlines: All bookings must be completed online at least 48 hours before departure. Passenger Count: Infants and children count as full passengers. You must request required child/booster seats on the booking form. Data Accuracy: The client is responsible for entering correct flight numbers, times, and phone numbers using Latin characters. If a transfer fails due to incorrect voucher data, no refund will be issued. 3. Cancellations & Modifications Cancellations: Cancel 48+ hours before your trip for a deposit refund (minus PayPal/gateway fees). Deposits are non- refundable for cancellations made between 48 and 24 hours. Modifications: Changes to dates, times, or routes must be submitted via email at least 24 hours in advance. Last-minute emergency changes (under 24 hours) must be communicated directly to your driver via the phone number provided in your pickup email. 4. Waiting Times & No-Shows Airport Pickups: Includes 1 hour of free waiting time from the moment your flight lands. Address Pickups: The driver will wait for 20 minutes past the scheduled time. Missing Driver Protocol: If a driver is not visible after 20 minutes and does not answer calls, you must notify customer support immediately. A photo of the airport arrival clock will serve as valid proof of your presence for refund processing. 5. Luggage & Restrictions Baggage Limits: Standard allowance is one bag/suitcase per passenger. Minivans hold up to 8 passengers and 8 standard bags. Oversized Items: Strollers, golf bags, and skis must be declared during booking. No Animals Sweet-Transfers enforces a strict no-pets policy across all vehicle fleets. 6. Payments Payment Split: A small secure deposit is paid online to secure the vehicle. The remaining balance is paid directly to your driver in cash upon arrival. Currencies: Drivers accept the currency listed on your voucher or local currency calculated at the official market exchange rate. 7. Passenger Conduct & Fine Schedule To ensure safety, passengers must wear seatbelts and refrain from smoking, vaping, eating, or drinking alcohol inside the vehicles. The client assumes full financial liability for any damage caused to the vehicle. Immediate Damage Billing Rates: • Bodywork Scratches: 800.00 € • Vomit/Deep Cleaning Fee: 150.00 € • Interior Trim & Tech Equipment: 1,800.00 € • Leather Upholstery Damage: 2,000.00 € • Window / Glass Breakage: 4,000.00 € Drivers reserve the absolute right to refuse transport to any passenger who is heavily intoxicated, aggressive, or fails to comply with safety regulations.